Contact us

Refund can be claimed on?

• Non-delivered products – Non-delivered products can be considered after 7 working days of the expected delivery date.
• Wrong product delivered – difference on the model number, color, making year, and brand name will be considered.
• Damaged product delivered. ( Full Unboxing Video Required uncut)

Refund Can’t be claimed?

• If the order is not cancelled before the product is dispatched,
• If delivered on time and complaint of damaged or wrong product not received within 2 working days of receiving.
• If the wrong delivery address is given and not changed before dispatch.
• If the order is not received at the given address.
• Order Cancellation can be accepted in any circumstance if cancelled before dispatch

Return Policy?

1. We offer a 7-day replacement policy in case of defects in our products.
2. When placing your order, please be sure to review the product description and warranty information. The only products eligible for this process are those marked eligible for replacement or return. A video showing the defects of the item found during installation must be presented when requesting a replacement.
3. Customers must bear the shipping cost for both routes, even if the product is replaced within the warranty period.
4. T-con Boards are not covered by warranty or refund.
5. For the eligible products, if you are not happy with your purchase, we will accept a return of an unused product within 7 days. Once we receive the returned item, Sharma Electronic Shop will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).